According to the latest report by IMARC Group, titled “OSS & BSS Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028,” offers a comprehensive analysis of the industry, which comprises insights on the global OSS & BSS market share. The report also includes competitor and regional analysis, and contemporary advancements in the market.
The global OSS & BSS market size reached US$ 53.8 Billion in 2022. Looking forward, IMARC Group expects the market to reach a value of US$ 88.1 Billion by 2028, exhibiting a growth rate (CAGR) of 12.21% during 2023-2028.
An operation support system (OSS) is a system for processing information used by operators to control, monitor, improve, and manage communication and device networks. On the other hand, a business support system (BSS) is an administrative tool used to perform client-centric tasks, such as call center automation, order administration, billing, and customer relationship management (CRM). They are interchangeable solutions that enhance productivity by enabling effective internal communications, improving service quality, and providing scalability, security, and better outreach. As a result, OSS and BSS systems find extensive applications among network planners, service designers, support, operations, architects, and engineering teams across the globe.
The global OSS & BSS market is primarily driven by the rising product adoption across the telecommunication sector for network security, fault and performance management, and customer activation operations. Moreover, the rising demand for centralized customer support systems and the increasing need to reduce capital expenditure (CAPEX) and operational expenditure (OPEX) are positively influencing market growth.
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Additionally, the escalating demand for cloud-based OSS and BSS due to their flexibility, cost-effectiveness, and improved administrative task optimization capabilities has catalyzed market growth. Furthermore, the development of a new generation OSS (NGOSS) and the widespread integration of the internet of things is contributing to market growth. Other factors, including the escalating employment of industrial automation, rising demand for streamlining billing systems, and increasing implementation of work-from-home policy, are also anticipated to drive the market further.
The competitive landscape of the market has been studied in the report with the detailed profiles of the key players operating in the market.
Amdocs, Cisco Systems Inc., Comarch SA, Hewlett Packard Enterprise Development LP, Huawei Technologies Co. Ltd., Infosys Limited, Netcracker Technology Corporation (NEC Corporation), Nokia Corporation, Oracle Corporation, Suntech S.A. and Telefonaktiebolaget LM Ericsson.
The report has been segmented the market into following categories:
Breakup by Component:
Breakup by Oss Solution Type:
- Network Planning and Design
- Service Delivery
- Service Fulfillment
- Service Assurance
- Billing and Revenue Management
- Network Performance Management
- Customer and Product Management
Breakup by Deployment Mode:
Breakup by Organization Size:
- Small and Medium-sized Enterprises
- Large Enterprises
Breakup by Industry Vertical:
- IT and Telecom
- Media and Entertainment
- Retail and E-Commerce
- Asia Pacific
- North America
- Middle East and Africa
- Latin America
On the geographical front, Asia Pacific enjoys the leading position in the market. This can be attributed to the rising establishment of international companies in the region, on account of low manufacturing costs and cheap labor.
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